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The Company

Forklift Services UK Ltd has now evolved into a truly local company offering the local industry a highly competitively priced and a high quality and professional Forklift Truck “sales, hire, repair and spare parts” service, and can supply all Mechanical handling requirements from a simple repair to a Full refurbishment or a Hand Pallet Truck to a warehouse VNA machine.

The company’s focus is aimed at very high quality customer service, in particular aftersales service, as we believe that we can keep the customers cost to a minimum, by offering a very high first fix rate, a very fast response time and a spare parts supply to rival any Forklift Supplier. Forklift Services UK Ltd believe that because they can offer trade prices to their customers and at the same time supply a service to a very high standard,  that new and used equipment sales will automatically follow. Most Forklift companies focus on sales of new and used equipment and believe “Service” is a necessary evil, however, Forklift Services UK believe that the purchase of a new or used machine is only part of the picture, most company’s require their Forklift to operate in a safe working condition on every occasion. This means good high quality servicing and proactive repairs which ensure breakdowns are kept to the minimum, Forklift Services UK customers understand that a quality machine supplied by Forklift Services UK Ltd comes with their stamp of high quality approval and once they have experienced their service, then they will not want to go anywhere else.

Products

Forklift Services UK Ltd products are as follows:

Service

Forklift Services UK Ltd can offer the following types of Maintenance Contracts:

·         “Thorough Examinations” (LOLER)

·         Preventative Maintenance Contracts (Pay as you go)

·         Service Contracts (Pay Monthly)

·         Full Maintenance Contracts (all inclusive Pay Monthly Contracts)

Forklift Services UK Ltd offer a breakdown and servicing facility guaranteeing the following:-

·         4 Hour Response time (usually within the hour)

·         97% first time fix

·         Next Day Spare Parts Supply (24 Hour)

·         Manufacturer or Main Dealer Technical Support within 24 Hours

·         100% On-Time Service Completion

·         Bespoke Parts stock to suit all Contracted equipment

Forklift Services UK Ltd Engineers are highly trained Timed Served Forklift Truck Engineers and operate out of a fully equipped mobile workshop, complete with a fast moving spare parts stock.

All Breakdowns are logged onto the Service computer and input onto the visual breakdown board, flagging up response times, Trucks out of Action and Trucks awaiting spare parts, The Service Controller keeps customers informed of progress by telephone at all times, particular attention is paid to the rare occasions when there are problems as Forklift Services UK Ltd believe communication and good planning will overcome any situation and ensure their customers are not left with unwelcome surprises.

All Service Contract equipment is loaded onto the bespoke service management computer system and onto the visual Planning Board to ensure it is flagged up at the required time. The Service Controller will contact the customer at least 1 week before the trucks are due to arrange a planned Service Visit.

Workshop Facilities

Forklift Services UK Ltd has a 4000 sq ft fully equipped workshop facility to cater for refurbishing or carrying out major repairs to customers own equipment.

 

Forklift Services UK Ltd are HC Authorised dealers (part of The Eqstra Group), Jungheinrich Specialist and Bendi Dealers.

 

Forklift Services UK Ltd experience, is that every Customer and their applications are different and a site visit to ascertain the exact customer requirements is paramount and only then is a suitable machine sourced. This approach ensures that Forklift Services UK Customers obtain the correct machine for their requirements and usually offers a good choice of suitable machines at a range of prices.

Forklift Services UK Ltd can supply any make or model of Forklift Truck from a Hand pallet truck to a VNA warehousing machine either new or from their vast used equipment range, these machines can be provided on a direct purchase, rental or lease bases.

Forklift Services UK Ltd can offer Hand Pallet Trucks, Forklift Accessories and Driver Training at very competitive prices.

Forklift Services UK Ltd can offer “Contract Hire”, “Lease Purchase” or “Hire Purchase” with any machine they sell.

Forklift Services UK Ltd also has a comprehensive short term hire fleet.

 

Spare Parts

Forklift Services UK Ltd have negotiated very good terms with all the major Forklift Manufactures and can supply genuine manufacturer spare parts on next day delivery to anywhere in the UK for any Forklift Spare Part for any make or type of Forklift Truck.

Forklift Services UK are also a “Total Source” spare parts supplier, which means we can supply any part for any forklift at a very extremely competitive price.

 

Locations

Forklift Services UK operate are based in Stourbridge and offer their services mainly in the West Midlands area including Birmingham, Dudley, Worcester, Wolverhampton, Telford, Redditch, Walsal and Kidderminster. For other UK locations Forklift Services UK utilise their Cesab vast network. 

Company Statement

“ To be considered to be the most professional and highest quality supplier of Forklift Trucks and Services at the most competitive price in the Midlands. Achieved through supplying “Service Excellence” and “Customer Satisfaction” to all our Customers.”

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